General / MiscellaneousFrequently Asked QuestionsThe registration key you sent me doesn't work, why?Occasionally we receive a complaint from a registered user who has received registration keys but is having trouble applying them. This usually happens because the name and key have not been typed into the registration dialog exactly as shown in the registration Email. It is important to remember that character case, punctuation, and spaces are significant. We suggest that you cut and paste the name and key directly from your registration Email to the YATS32 registration dialog. This is the easiest way to avoid problems. For example, if you received the following in your registration Email: 
Then your registration dialog should look like this: 
Another common problem is that the user is trying to use a perfectly legitimate key issued for an older version of the product. If you think that you are experiencing this problem, contact us and we will issue a current key. See the upgrade page for details. Why am I not receiving the Certificate popup when downloading software?
If you are not receiving the Certificate pop-up when a file is downloaded, you will need to enable a setting in Internet Explorer. How do I protect my program settings across disk crashes, operating system installs, etc?Normally your program configuration is preserved when you upgrade our products. We cannot protect these settings from disk crashes, or operating system installs, and other such major events. You can, however, create backup copies of you current configuration by using a registry maintenance program such as REGEDIT to create import-able exports of the section of the registry where the setting are stored.
I want to license your product, but I don't have a clear understanding of the term 'user' in the context of your license requirements?You will require one license per machine that will execute the code. For example: If you install our product on a file server, you need one license per client machine that accesses and uses the executable from that server. On the other hand: If you install a product such as InSync on a file server and execute it only on that file server, then you need only 1 license, regardless of the number and location of the directories synchronized. Our license agreement allows for one special case use of a single license on 2 computers: I your license is for personal use then you can use a single user license on both a personal desktop computer and a personal laptop computer provided they are not used concurrently. Why are your programs updated frequently?Unlike larger software development outfits we do not schedule quarterly or annual releases of our software. As a smaller company, one of the advantages we offer you as our customer is responsiveness. If you have a feature you need to better achieve your objectives, or have discovered a bug that prevents from doing so, we will not force you to wait 6 months for the next scheduled release for a fix. We can, and generally do provide what you need in the short term. We get to work on it right away. Some changes requested will fall outside the general function of our products or are beyond our capabilities. In those cases we will inform you immediately. Does this mean that you need to upgrade to each and every release? Certainly not. We will often release a build number increment that implements a minor function or fixes an obscure bug that affects a tiny percentage of our customers. If your software is working well, then there is probably no need to download and install such a release. Can I put a link to Dillobits Software from my web page?Sure, for a simple link like: Dillobits Software - Data and time synchronization solutions insert the following html into your page:
<a href="http://www.dillobits.com">Dillobits Software - Data and time synchronization solutions</a>
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